Public Safety and Emergency Resources

24/7 Emergency Lines

  • In the event of an imminent threat to anyone's personal safety or an emergency in progress, call 911 immediately.
  • After you report the incident or emergency to 911, then call the Berklee NYC emergency phone number at 929-200-3760. A member of the Berklee NYC emergency response team will follow up regarding the emergency, and communicate as needed to those parties that need to be made aware of the incident.


Training and Preparedness


Rave Guardian App

Download the Rave Guardian app for iOS(Opens in a new window) and Android(Opens in a new window) devices.

Rave guardian blue logo app

Features include:

  • real-time text communication with Berklee police;
  • a virtual safety escort; and
  • a panic button.

For more information, including instructions on how to use the app, view this presentation, visit this page, or email

Learn more

Non-life Threatening Concerns:

The Berklee Early Alert System allows faculty and staff to partner in supporting the personal and academic well-being of our students.

When campus partners identify student concerns that cannot be resolved in their immediate environment, it is essential that an alert is submitted to allow the early alert team to assess the situation and provide appropriate levels of intervention.

24/7 Mental Health Support Through Telus Health

Berklee Counseling Services also provides access to the Telus Health app, a service that offers 24/7 crisis, real-time, brief, and solution-focused counseling with a dedicated clinician over phone, chat/text, or video, or in person.

Services are currently available in the following languages:

  • English
  • Spanish
  • French
  • Mandarin
  • and Cantonese (simplified Chinese chat)

New York State Coalition Against Sexual Assault (NYSCASA) Resource on Local Rape Crisis Programs

Review this list of New York State Department of Health–approved rape crisis centers, sorted by county, that provide free and confidential services for sexual assault victims, survivors, and their close family and friends. Services at most centers include:

  • Free, confidential sexual assault hotline
  • Information about sexual assault
  • Referral to other community service providers as needed
  • Crisis intervention and ongoing support
  • Medical and legal advocacy
  • Community awareness, outreach, and prevention activities
  • Most crisis hotlines are available 24 hours a day, seven days a week.

Please, don’t hesitate to call if you need help.


You may contact the following for support:

  • Samaritans Helpline at 877-870-4673. The helpline is available 24 hours a day, seven days a week by call or text. Their services are free, confidential, and anonymous.
  • Crisis Textline: Text HOME to 741741 to connect with a crisis counselor. It's free, 24/7 support at your fingertips. In the U.S. and Canada, text 741741; in the U.K., text 85258; and in Ireland, text 50808.
  • 988 Lifeline Chat and Text is a service of the 988 Suicide and Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline), connecting individuals with crisis counselors for emotional support and other services via web chat or texting 988.

International Support

If you are outside the United States, please visit the international hotlines resources page.

What We Do

Emergency Response: Public Safety will appropriately respond to reports of crimes or other emergencies.

Investigations: Public Safety appropriately investigates all crime and policy violations brought to the department's attention in order to attempt to bring each matter to closure.

Patrols: Public Safety officers maintain a visible presence by continually patrolling the campus. This is done to ensure the safety of the community by identifying unsafe conditions, preventing unauthorized access, and preventing theft and vandalism.